We want you to be completely satisfied with your purchase, therefore if you wish to return your order, we are happy to issue you with a store credit with a two year expiration date.(excludes online warehouse)

 

SALE

Any item purchased from our sale section or labelled final sale cannot be returned or exchanged as they are considered final sale.

Any purchases made from our sale section are considered final sale and cannot be returned for a refund, exchange or credit note.

 

TIMEFRAMES FOR INITIATING A RETURN
We ask you to notify us via email within 7 days of receiving your order (Australia Orders) and 15 days (International Orders). Once the return is received, please allow up to 3-5 working days to process your return for an exchange or store credit.

The items being returned must be in original condition, unworn, unaltered, unwashed and with their original tags still attached. Please be mindful when trying items on as we will not accept returns if they have any stains, makeup marks, and/or smell of perfume or body odour.

RETURNS PROCESS
Please email info@laniloubrand.com to arrange your return. Please include the following details in the email:

• Order Number
• Description of the item you wish to return
• Reason for return

Please allow up to 1-3 working days for our team to action your return. Once the return is approved, we will issue you with an RA Number. All returns are at the customers expense, we do not offer free returns. Lani Lou Brand will not be responsible for any missing/lost or damaged packages. We recommend using a tracking service.

FAULTY ITEMS
We take care inspecting and packing your item, if you have received a faulty item, please email us info@laniloubrand.com within 48 hours of receiving the item with supporting images and we will get back to you within 1-2 working days. All items which have already been worn will not be considered as faulty items.

 

SHIPPING

Our Shipping Policy forms part of, and must be read in conjunction with, our Terms and Conditions. It is important that you check your delivery details before completing your order. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate.

 

Shipping Options and Rates
We ship domestically within Australia and Internationally. Your orders will be dispatched and posted within 1-2 working days. Once dispatched, shipping time will vary depending on the type of shipping selected.

 

UNITED ARAB EMIRATES

DELIVERY METHOD	SHIPPING TIME	COST
Express Shipping	1 Business Day*	15 AED or Free for orders over 600 AED

 

UNITED STATES & CANADA

DELIVERY METHOD	SHIPPING TIME	COST
International Express	4-7 Business Days*	$18 USD

 

UNITED KINGDOM

DELIVERY METHOD	SHIPPING TIME	COST
International Express	4-7 Business Days*	17 GBP

 

AUSTRALIA

DELIVERY METHOD	SHIPPING TIME	COST
Australia Post Express	1-2 Business Days*	$10 AUD or Free for orders over $200

NEW ZEALAND 

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DELIVERY METHOD	SHIPPING TIME	COST
International Express	3-4 Business Days*	20 NZD

 

REST OF THE WORLD

DELIVERY METHOD	SHIPPING TIME	COST
International Express	6-10 Business Days*	$25 USD

 
All parcels require a signature unless you specify otherwise when placing your order. If you request a parcel be left unattended, you do so at your own risk, unless you have provided an authority to leave at time of placing your order.

Additional fees, such as customs duties, taxes, or handling charges, may apply for international shipments. These fees are the responsibility of the customer and may vary depending on the destination country's regulations.

International Shipping and Customs
For international shipments, please be aware that customs regulations, duties, taxes, and fees may apply. These charges are determined by the destination country's customs authorities and are the responsibility of the recipient. It is essential to comply with all customs requirements to ensure smooth delivery and avoid any delays or additional charges.

Please note that we are unable to influence or predict the amount charged for customs duties or taxes. We recommend contacting your local customs office for more information regarding applicable charges for your specific order.

Order Processing Time
We strive to process and pack your orders with care and efficiency. Please allow 1-2 working days for order handling before they are ready for shipping. Once your order is prepared, you will receive a shipping confirmation email with tracking information.

Delivery Delays

During busy sale periods or new collection launches, your order may not always be delivered within the specified delivery timeframes. We are unable to provide compensation to customers for any unexpected delays with your delivery once the item has been despatched from our warehouse. These delays are out of the control of Lani Lou Brand.  If you wish to seek compensation, you may wish to contact the courier directly.  

Refused Delivery

If the package is refused by the recipient, Lani Lou Brand will not be responsible for any lost or damaged packages. If the package is returned in its original condition no later than 10 working days from the date it was refused, we will decide accordingly to issue a credit note minus any shipping and processing fees. 

Tracking and Confirmation
To keep you informed about your shipment's progress, we provide tracking numbers or links for all orders. Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking details. You can use this information to track your package through our website or the carrier's tracking system.

Please note that it may take a short period for the tracking information to become available after the shipment has been processed.

Lost or Damaged Packages
While we take great care to ensure your packages reach you in perfect condition, unfortunate incidents may occur during transit. In the event that your package is lost or damaged, please contact our customer support within 7 days of the expected delivery date. We will initiate an investigation and work towards a resolution, which may include a replacement, refund, or insurance claim in accordance with our Returns Policy.

Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you need to initiate a return or exchange, please refer to our dedicated Returns and Refunds Policy for detailed instructions. The policy outlines eligibility criteria, timeframes, and any associated restocking fees, if applicable.  

Customer Support
We value your satisfaction and are here to assist you with any shipping-related inquiries or issues. If you have questions or need assistance, our customer support team is available Monday-Friday 8am-4pm AEST. You can reach us via email us at info@laniloubrand.com

Policy Updates
This shipping policy is subject to change from time to time. Any revisions or updates will be communicated to you through our website or via email. It is recommended to review this policy periodically to stay informed about any modifications.

Disclaimer
Once a parcel has been delivered to your delivery address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address.

If you are providing a work address, please always include the level (if a multi storey building) and the name of the company as the shipping provider will return to sender if you do not make these details clear.

Redelivery due to incorrect or incomplete address
We can redeliver parcels where address is incomplete, or has been incorrectly provided, however this will incur a delivery charge depending on which country you are based in.

Please note that the delivery times specified are approximate and as provided by the shipping providers. We cannot guarantee these delivery times. By placing an order with us, you acknowledge and agree to comply with the terms and conditions outlined in this shipping policy.

If you have any questions or require further clarification, please feel free to reach out to our customer support team. We are dedicated to providing you with a positive and seamless shipping experience.